What should you do first if you have a deposit issue?
Deposit issues are the most common concern we hear about. In most cases, the problem is caused by sending money to the wrong number or a temporary issue with the mobile banking app. Baji OWhen making a deposit, always use the number shown on the payment page — never take the number from anywhere else.
Money deducted but not credited to your account — collect the transaction ID and report it via live chat. This is usually resolved within 30 minutes.
What should you do if your withdrawal is delayed?
Withdrawals typically process within 15 minutes to 2 hours. However, delays can happen — for example, if KYC verification is pending, rollover requirements haven't been met, or there's an issue with the payment gateway. Baji OHead to the account section to check the current status of your withdrawal. If it's been more than 24 hours, make sure to contact support.
Why is KYC verification important?
KYC means verifying your identity. It might seem like a hassle, but it's there to protect your account. Simply submit a photo of your National ID or passport and verification is complete. Once done, there are no barriers to future withdrawals. Baji O's KYC process is typically completed within 24 hours.
Having trouble understanding rollover?
Rollover confuses a lot of people. Simply put — to withdraw bonus winnings, you need to wager a set multiple of the bonus amount. For example, a ৳1,000 bonus with a 15× rollover means you need to place ৳15,000 in total bets. You don't have to do it all at once — it builds up gradually. You can check your current rollover progress in the bonus section of your account.
Having trouble installing the app?
On Android Baji O To install the app, first go to your phone's settings and enable "Allow installation from unknown sources." Download the APK file directly from the download page — it's not safe to download from any other site. Grant any permissions requested after installation.
